Timeline

Sometimes customers have a difficult time knowing the difference between the operating system and the internet.

I'll ask them if they're using a Windows or Mac PC, and a large percentage of both Mac and Windows users will say "Google". Because that's what they see in the middle of their web browser.

Or, they'll call in and say "I can't log in to Windows!" when they mean that they forgot their email password.

Just now I asked a customer to look for an icon on her computer desktop, and she explained that she can't see it because of Timeline.