After talking about how bad things can be for all those months, I was hired by an organization that does support right.
Idealist.org, the pre-eminent job and volunteer resource for the nonprofit world, hired me last May to help customers. Tech-support-wise, it's mostly just me, though a few other wonderful folks pick up specific kinds of calls and help when I'm home sick. My phone rings. I answer. And I do my best to help.
No hold time. No blind transfers to unknown departments. No not-being-allowed-to-answer-your-question.
The organization believes in having happy customers, and does its best to make sure I have the resources I need to make that happen.
It's pretty amazing.
Idealist.org, the pre-eminent job and volunteer resource for the nonprofit world, hired me last May to help customers. Tech-support-wise, it's mostly just me, though a few other wonderful folks pick up specific kinds of calls and help when I'm home sick. My phone rings. I answer. And I do my best to help.
No hold time. No blind transfers to unknown departments. No not-being-allowed-to-answer-your-question.
The organization believes in having happy customers, and does its best to make sure I have the resources I need to make that happen.
It's pretty amazing.