I often ask my customers to unplug the power from their wireless router temporarily. I'm always very specific about this, mentioning the brand name of the router and what the plug looks like.
Today, when I asked my customer (a very adorable elderly rabbi) to do this, he unplugged the power from his desktop computer instead.
Some minutes later, when I asked him to check to see if he had internet yet, he was confused. "My computer turned off somehow, do you want me to turn it back on?".
Me: "Yes, please. When did it turn off?"
Customer: "When I pulled out the plug like you said to do".
Sunday, 8 April 2012
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