Sadistic Sundays

So far all five of my first five calls today are folks without subscriptions, who didn't know they'd been transferred to paid support. One of the five callers was calm and unruffled by learning that he'd be charged. The others, not so much. So I've been harangued for the awfulness of Comcast four times today.

My last caller shouted at me for a long time with a lot of vigor. Apparently the installer gave her a new wireless router but didn't tell her the password for the wireless network. I explained to her how to find the new password, on the sticker on the bottom of the router. There it was! She read it back to me.

Then she screamed at me at the top of her lungs that the installer was a bad, bad man and should be fired... because he should have written it down for her. And that I was a bad man for wanting to charge money to help her.

A coworker says "Welcome to Sadistic Sundays".