This Is Why I Hate Talking To You People

I just got hung up on by a young man who told me "I hate talking to you people, you fucked my account up".

This is pretty normal. I'm phone tech support for a very large internet provider, and most everyone who calls me is angry.

The job isn't much fun. I'm not an extrovert and I hate talking on the phone. I do like people, and I'm a patient person who's good at explaining tricky stuff in layman's terms. But I've been doing this for three months now, and it's pretty consistently unpleasant: back to back calls for 10-12 hours at a time, angry and crying and screaming customers. And, all in the service of a megacorp that seems to actively hate its customers. I'm going to start a blog, just to keep notes about what happens, and to keep myself sane. If you stumble upon this, enjoy. And be nice to strangers over the phone.